Welcome to Genic Solution

Services

What We Offer

Services

System Monitoring

We continuously monitor your servers, networks, and devices to quickly detect, diagnose, and resolve issues. Our proactive approach ensures smooth operations through expert IT support and maintenance.

Patch & Update Management

We regularly apply system patches and software updates to keep your infrastructure secure, stable, and compatible with the latest technologies.

Data Backup & Recovery

We ensure your data is safely backed up and can be quickly restored in case of accidental deletion, system failure or cyberattack.

Security & Antivirus Protection

We protect your systems using real-time antivirus tools, firewall management, and threat detection to block viruses, malware, and cyber risks—an integral part of our IT support and maintenance services.

Preventive Maintenance

Scheduled checks and hardware inspections reduce breakdowns and extend asset life. As a reliable IT maintenance company, we help avoid costly downtimes.

Help Desk Support

We perform scheduled system checks and hardware inspections to prevent breakdowns and ensure long-term performance and reliability.

FAQs

Frequently Asked Questions

  • What’s included in your IT maintenance package?

    Our package includes software updates, network security checks, hardware inspections, helpdesk support, and backup/email reviews. It’s a complete plan to keep your systems stable and secure.

  • Do I still need to keep product warranties if I sign up with you?

    Yes, warranties cover hardware replacement, while our maintenance ensures ongoing performance, security, and software stability.

  • How fast do you respond?

    We respond within 1 to 2 hours for remote assistance during work hours. If you need us, we will head to your office the same day or the next.

  • What if you can’t fix something from far away?

    If we can’t sort it out online, our technician grabs their tools and comes to your office to fix the issue in person.

  • Do I have to sign a long contract?

    Most clients start with a 12-month plan. But we gladly chat about shorter plans or trial runs if you’re just getting started.

  • Can I still get a virus or bad guys in my computer?

    We can’t block every threat in the world, but our care slashes your risk. If something sneaks in, we fix it fast.

whatsapp-icons